Cisco contact center data all platforms, cucm huntgroups cisco. Cisco uccx wallboard uccx dashboard free trial unifiedfx. The cuic sample gadget demonstrates how to create a gadget that displays a permalink in an iframe. Compare cisco unified contact center products my blog. How to build your contact center wallboard youtube. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. Finesse ready add 2ring gadgets for cisco finesse, and you will be able to send messages to marquees straight from your supervisors desktop, create message templates, and your agents will also be able to host any of the wallboard layouts in their desktops and thus have the kpis available right there.
Ipcc wallboard gathers realtime information from cisco ipcc express 3. Variphy is software for cisco cdr reporting and call analytics and cisco uccx wallboards. It is available for cisco, avaya and genesys call center wallboards. Build your call center wallboard dashboard with prebuilt gadgets administration can customize their wallboards and dashboards for. Free wallboards for cisco unified contact center express uccxccx by aaron harrison. Acqueon is a conversational ai powered software product suite that helps to drive smarter engagements across customer journeys in contact centers. Kb3163018 causing problems with cisco ccxfinesse web. An agent may see a red banner at the top of the finesse desktop that says. Please wait for a reachable finesse server to be found. Custom software development for cisco collaboration and contact center platforms the technical expertise accumulated by our team over the years we have been on the software development market, allows us to offer the most efficient approach to solving your problem. We have twice ranked among the fastest growing it companies according to deloitte technology fast 50 ce 2008, 2010. Use the realtime snapshot writing configuration for wallboard web page to enable the system to write data to the wallboard system. Deployment 292 use upgraded wallboard software with new service in ha deployment 292 use wallboard software.
This document describes common problems encountered with agent login on cisco unified contact center express uccx with cisco agent desktop cad or finesse. Solution partner offerings can help solve your toughest business. Fn 6 if cisco finesse ippa agents use 78xx series phone, you must either disable the cisco finesse ippa inactivity timeout feature or increase the timeout to be within the range of 120 seconds to one day 86400 seconds, so that the agent does not. This may not be seen if the disconnect is only very brief. Team information in a tabular view showing agent name and picture, current finesse state, time since in the current state and other agent stats. Unified communications and contact center solutions. Wallboardfx reinvents how uccx wallboards operate by. Es installation breaks live data gadgets in other locales. Add ccelike experience namely in the areas of chat to uccx installations also with the hybrid chat gadget that can replace socialminer chat. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx.
Cisco customer care solutions product number of agents multisite support tdm integration redundancy cisco unified contact center express up to 300 yes no yes in version 5. A webbased, omnichannel contact center solution with in cisco finesse, uwf provid es userfriendly gadgets and a consistent agent interface for interaction management, across all channels. Apr 16, 2015 migration of cad configuration to finesse will have to be done manually. Add ccelike experience namely in the areas of chat to uccx installations also with the hybrid chat gadget that can replace socialminer chat to see a detailed comparison between cad and finesse, check out this whitepaper by cisco. Comstice wallboard solution for cisco uccx and ucce turns into comstice finesse portal.
I was also able to run uccx in mixed mode cad and finesse working at the. Support for multisite configurations with centralized cisco unified communications manager, cisco unified communications manager clustering over the wan, or multiple cisco unified communications manager clusters ability to perform queuing and selfservice at the edge or remote locations when using cisco unified customer voice portal as. Expertflow dashboardwallboard for cisco contact centers uccx. Comstice is a cisco solution partner that creates ideas for simple business solutions.
Ive done this upgrade and used the free wallboard solutions such as gila to still. Dashboards, wallboards, desktops, email and web reports improve the performance and status in the call center. Competitive analysis, marketing mix and traffic competitive analysis, marketing mix and traffic. Schedule demo or try it free to see how you can create unlimited number of views.
Inova solutions, a cisco preferred solution partner, works closely with cisco to provide enhanced, cisco compatible realtime reporting solutions that deliver critical metrics to your team via customized views for wallboards, dashboards and mobile devices. Cisco recommends that you have knowledge of these topics. Free wallboards for cisco unified contact center express uccx ccx by aaron harrison. Here are the top 20 uccx features that are requested by our customers, packaged and priced for simple integration. Dubai airport free zone, office 120, building 4a, dubai, uae. Wallboardfx is a easy to use cisco contact center wallboard for uccx. Crm connectors used with cad will have to be reprogramed to be used with finesse using api. Login to the cisco finesse admin go to the desktop layout tab and then paste below given xml tag section inside finesse layout xml portion in between tags. Having many firsts to its credit, novelvoxs finesse gadget designer for cisco finesse was the first and only drag and drop designer specially created for cisco finesse which lets you create or edit cisco finesse gadgets without coding. Aug 15, 2016 this video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Cisco unified contact center express administration guide.
Our gadgets help you make a smooth transition from cad to finesse without loosing functionality that you were used to from cad. Whether you are looking for a substitution to cisco agent desktop or a supplement or alternative to cisco finesse, you have come to the right place. Support policy follows the tools that use these drivers. Offer exceptional user experience with ivt certified cisco finesse 12. Ucguru is allowing everyone to to use this wallboard free of charge which is pretty cool but he has also added a few cool features over the basic first steps found in the original. Agent finesse screen pop gadget for wait time alarms. Build real time and historical wallboard or dashboards for your callcenter with a plug n play interface. Cisco unified contact center express uccx cisco agent desktop cad or cisco finesse.
If you dont want to be interrupted at work, you need a blynclight. Enter the hostname of the primary unified ccx server. Cisco uccx wallboard uccx dashboard download free trial. All downloads are free but you do have to register on their site. Hi everyone, was wondering if anyone could recommend a wallboard solution for uccx 9 that would show realtime stats on the wallboard screen. Cisco unified contact center express license packages. To do this, you must assign a dsn, user id, and password. Finesse directory gadget fdg a high speed directory gadget to provide easy directory search and transfer capabilities to finesse agents. Uccx wallboard development part 3 adventures of a voice monkey. This issue is observed rarely based upon the total sample group of all state values and the ratio among them.
Cisco uccx, ucce, pcce, amazon connect wallboard for call center realtime and historical data visualisation, notifications and mobile app. A cool free wallboard ucguru adventures of a voice monkey. Finesse gadgets for cisco call center uccx ucce pcce. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard. Compliance recordingquality managementadvanced quality management crqmaqm are 32bit applications. Realtime and historical data visualisation for cisco uccx contact centers. Cisco team wallboards and dashboards inova solutions. Focusing on customer collaboration, big data analytics and softwaredefined networks sdn, comstice utilizes. Jun 12, 2015 5 things we did using cisco finesse published on june 12, 2015 june 12. Fn 5 telepresence ce software does not support transfer or conference operations from finesse.
There are several different wallboard applications for cisco ipcc uccx, this one however has a number of unique features. Updated machines that were able to get to cisco wallboard previous to the update got a. Free wallboards for cisco unified contact center express. The legend keys showing which slice represents what value in the data. Comstice wallboard for cisco ucce, uccx and pcce youtube. Nexorce software integrates with cisco uccx express and captures the csq and the agent data. The gadget is rendered whenever the tab the gadget is on is first visible. Explore the catalog for ciscoapproved solutions that work seamlessly with your infrastructure. Comstice amazon connect suite includes reporting and analytics, wallboard, wfm and web agent interface and other features which are not available out of the box.
For information about these unified icme software features, see the cisco unified icme scripting. Acqueon technologies ai powered conversational software. Welcome to wallboardfx cisco uccx wallboard, cisco contact center management system. The atea contained front end provides an interface to allow service personnel to process high volume administration tasks without requiring full access to the cucm. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center. During installation of your wallboard software, you must configure your wallboard software to access the unified ccx database. Cisco unified contact center express uccx statistics delivered in realtime to every screen needed. Atea cfe for cisco ucm provides an automatic provsioning and maintenance tool that does the job of an engineer for every 4,000 users. Custom software for cisco ucm, uccxucce and cisco telepresence. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center and improve the customer journey. Novelvox celebrates its journey of 10 years with 5 global. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service.
We develop, create, and implement exceptional products for cisco contact center and unified communication environments across the world. Once you save the wallboard views, you can see them as a. The purpose of the spectrum software is to enhance the reporting that cisco uccx provides today. Cisco finesse agent desktop for ucce and uccx novelvox.
User tries to login sso enabled agent with sso disabled settings from the environment variables than for uccx agent will not login into the wallboard and for ucce agent is able to login into the wallboard application. Uwf is certified and works on all cisco platforms including ucce, pcce, uccx and hcs, and can be deployed in the cloud or on premise. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9 and we are after realtime agentcsq stats. Easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen. Macros are not supported in cisco finesse and cannot be migrated. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt continued. Omnichannel and multichannel contact center products upstream. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management will shortly be announcing wallboardfx 4.
Wallboard software with the new service ensures that the wallboard server always displays data from the master database server. Gila and ucguru wallboard compatibillity with uccx. There is nothing cisco can do on the server or client side to get around this. This video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Products atea systems cisco ucm application experts. Do you really need to talk to the it guys to modify a wallboard. Kb3163018 causing problems with cisco ccxfinesse web pages we updated some windows 10 workstations with the june 2016 updates. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of the call center in the required colors and sizes. Easy process to integrate wallboard with any 3rd party applications. Each synced user from cisco finesse cucm has the default role agent assigned to it. This busy light indicator will tell your colleagues when you are unavailable, and you can even include a skype for business wireless lync busy light to tell them when you can be skyped. Comstice wallboard integrates with cisco ucce, pcce and uccx for realtime and historical reports. Gila and ucguru wallboard compatibillity with uccx 10.
Feb 26, 2014 as ever on trolling the internet i found a cool post and free download of another wallboard based on the cisco forums 2. Blynclight the new busy light and skype light from embrava. The combined smacs and phonefx software can help streamline business operations while providing the full scope of necessary provisioning and remotecontrol features, making it an excellent choice for cisco user provisioning and cisco phone management. Variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard. Wallboard integrates with uccx and ucce databases for the realtime and the historical data as well as making a direct socket connection to cti processes to listen to realtime events. Comstice wallboard realtime and historical data visualisation. There are a number available, including a nice one from tenox, as well as the free of charge wallboard 2. Its products are designed to support cisco finesse ucce and uccx, avaya and genesys. Wallboardfx a certified cisco uccx compatible cisco wallboard. Customers will have to use the cisco finesse workflow engine to accomplish tasks previously done by cad macros. Uccx finesse monitoring barge features posted on august 15, 2015 by ben just like the cad agent desktop software the finesse agent allows the supervisor to silent monitor agents in their team. Atea uaw for cisco uccx is a flexible, easy to use and scalable wallboard.
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